Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.)

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

• on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods in a single order and they were delivered together;

• on which you or a third party designated by you, who is not the carrier, took possession of the last good, provided you ordered several goods in a single order and they were delivered separately;

• on which you or a third party designated by you, who is not the carrier, took possession of the last partial delivery or the last piece, provided you ordered a good that is delivered in several partial deliveries or pieces.

To exercise your right of withdrawal, you must inform us (Onkel Klaus Trading GmbH, Rudolf-Diesel Straße 3, 79211 Denzlingen, Telephone: +49 7666 9429400, Email: hallo@onkelklaus.eu) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. We will make the reimbursement using the same means of payment that you used for the initial transaction unless expressly agreed otherwise with you; in any case, you will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to one of our return addresses without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

Our return addresses are as follows:

OnkelKlaus Trading GmbH Rudolf-Diesel Straße 3, 79211 Denzlingen

or

CC4 Remarketing GmbH c/o OnkelKlaus Trading GmbH Hosnedlgasse 16 1220 Vienna.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

• for the delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is significant or which are clearly tailored to the personal needs of the consumer;

• for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

• for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;

• for the delivery of newspapers, magazines, or periodicals except for subscription contracts.

The right of withdrawal expires prematurely for contracts:

• for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery;

• for the delivery of goods which, after delivery, are inseparably mixed with other items due to their nature;

• for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

• To Onkel Klaus Trading GmbH, Rudolf-Diesel Straße 3, 79211 Denzlingen, Email: hallo@onkelklaus.eu :

• I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/

the provision of the following service ()

• Ordered on ()/ received on ()

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s) (only if this form is notified on paper)

• Date

(*) Delete as appropriate.